Datex Support

Everyone needs a little help, at some point. Don’t worry. We’ve heard it all and there are no "silly questions".
Support Request Form

Countdown to Improved Datex Support!

To help streamline our support process Datex Support has implemented an online Support Request Form to be used for all support requests, anytime. This will allow immediate submission of your support issue with all the information we need to get you back up and running as soon as possible.

Starting March 1st, all support requests must be submitted through the Support Request Form.

 Please feel free to start using the form anytime before March 1st.

The form can be found at

Support Hours

8am– 8pm ET, Monday through Friday.

During this time, our first-level team are on the phones and computers ready to help. If you require emergency assistance outside normal business hours, Datex has representatives on call to receive your request

Support Options

Unlimited Standard Support: 8am – 8pm Monday – Friday
Unlimited 24 Hours Support: Call whenever you need help

Client Access Portal

Log-in to the Datex Client Access Portal.

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