One way to ensure that the consumer experience is a positive one is to efficiently and effectively deal with any issues that may appear. With up to 40% of all merchandise being returned on a yearly basis, returns processing has become a critical factor in a positive customer experience, both in the online and in store retail channels. Handling these returns and the associated refunds quickly has become a topic of conversation among many of the top industry leaders.
There are many tools available to assist in the reverse logistics/ returns processing process, but the three top recommended and most effective tools are a robust warehouse management system (WMS), enterprise resource planning system (ERP) and up to date financial software. Integrating all of these systems to work hand in hand is a great first step to guaranteeing customers end up happy and feel a stronger sense of brand loyalty.
Datex is an industry leading supplier of logistics and supply chain solutions. Datex provides supply chain software, mobility solutions, professional services, and a full range of IT managed services.