Datex White Glove Concierge Service

What is Datex White Glove Concierge Service?

  • Personalized attention from team of seasoned supply chain technology professionals
  • Executive-level attention and oversight of client projects
  • A dedicated PMI-certified Project Manager handles each software implementation
  • As an end-to-end technology solution provider, Datex simplifies implementation by providing a single point of contact for streamlined communication and execution
  • Continuous software delivery process
  • Multi-faceted comprehensive training program with both personalized and online training available
  • Dedicated Strategic Account Manager
  • Client Professional Services Team

Special concierge services available for courier clients

  • Carrier SIM card activation
  • Load SIM cards in proper device
  • Configure device with ATT/carrier APN (user/password set up)
  • Barcode symbology testing and set up
  • Single point of contact for the carrier service, device, configuration and service
  • Field service support by Datex team
  • Reserve stock program
  • 3-year comprehensive plan added to each device
  • RMA processing for service warranty
  • Full device service available

Special concierge services for Datex hardware clients:

Mobile device management

Device buybacks

Additional manufacturer discounts

Device loaner program

Free device configuration with the purchase of hardware from Datex

One point of contact for hardware implementation and service

PHONE
Canada

2329 Rue Guenette

Montreal, Quebec H4R 2E9

Bulgaria

Ulitsa Frityof Nansen 37A

1142 Sofia Center, Sofia Bulgaria

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