What is Datex White Glove Concierge Service?
- Personalized attention from team of seasoned supply chain technology professionals
- Executive-level attention and oversight of client projects
- A dedicated PMI-certified Project Manager handles each software implementation
- As an end-to-end technology solution provider, Datex simplifies implementation by providing a single point of contact for streamlined communication and execution
- Continuous software delivery process
- Multi-faceted comprehensive training program with both personalized and online training available
- Dedicated Strategic Account Manager
- Client Professional Services Team
Special concierge services for Datex hardware clients:
- Mobile device management
- Free device configuration with the purchase of hardware from Datex
- Additional manufacturer discounts
- Device buybacks
- Device loaner program
- One point of contact for hardware implementation and service
Special concierge services available for courier clients
- Carrier SIM card activation
- Load SIM cards in proper device
- Configure device with ATT/carrier APN (user/password set up)
- Barcode symbology testing and set up
- Single point of contact for the carrier service, device, configuration and service
- Field service support by Datex team
- Reserve stock program
- 3-year comprehensive plan added to each device
- RMA processing for service warranty
- Full device service available