What is Datex White Glove Concierge Service?

  • Personalized attention from team of seasoned supply chain technology professionals
  • Executive-level attention and oversight of client projects
  • A dedicated PMI-certified Project Manager handles each software implementation
  • As an end-to-end technology solution provider, Datex simplifies implementation by providing a single point of contact for streamlined communication and execution
  • Continuous software delivery process
  • Multi-faceted comprehensive training program with both personalized and online training available
  • Dedicated Strategic Account Manager
  • Client Professional Services Team

Special concierge services for Datex hardware clients:

Special concierge services available for courier clients

  • Carrier SIM card activation
  • Load SIM cards in proper device
  • Configure device with ATT/carrier APN (user/password set up)
  • Barcode symbology testing and set up
  • Single point of contact for the carrier service, device, configuration and service
  • Field service support by Datex team
  • Reserve stock program
  • 3-year comprehensive plan added to each device
  • RMA processing for service warranty
  • Full device service available

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