Technical Configuration Associate

Datex - remote
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Datex

Full Time Position

As part of a Customer Success Management Team, the Customer Success Configuration Associate will provide various application and technical services as required in the day-to-day operational support for a group of customers. They will be responsible for Configuration, Reporting, EDI, and API deliverables related to technical issues and/or enhancement requests. They are expected to forge a strong bond with the client(s) and their fellow team members and become the subject matter experts with in-depth knowledge of the client’s environment and existing set-up.

Why Join Our Team?

  • Remote work culture
  • Open, supportive, collaborative atmosphere
  • Diverse, multi-cultural workforce
  • Long term employees help provide guidance and encourage team success
  • Established career paths, geared toward advancement
  • Usage of personal growth and development plans to encourage individual learning and skills enhancement
  • Competitive salary and benefits including health and dental insurance, 401K, paid time off

Other jobs at Datex

Role and Job Responsibilities:

Client Responsibilities

  • Acting as primary Configuration Services contact for assigned client(s)
  • Building strong relationship with the client(s)
  • Supporting or performing upgrades
  • Providing training on requested new functionality specifically requested by the client
  • Providing training on new functionality after an upgrade to ensure the client(s) has full knowledge of new functionality added since their last production release and how to use the new functionality to full advantage for their business. This training should include all additional features in the software and not concentrate on what the client(s) requested themselves.

 

Technical Responsibilities

  • Using technical skills, develop requested functionality for existing clients to increase their usage of Datex WMS software
  • For Core Development requests, work closely with the Customer Success Managers to facilitate priority and execution timelines
  • Create and maintain SSRS Reports, EDI Configurations and Workflows
  • Maintaining artifacts in DevOps
  • Participating in the design of solutions to existing client requirements
  • Willing and able to train others to enhance team members technical skills
  • Willing and able to train clients to increase technical self-sufficiency

Preferred Skills

  • Experience in Supply Chain/Logistics field
  • Hands on experience with an Enterprise application, preferably a WMS, TMS or ERP system
  • Client focused, ability to build strong relationship with the client
  • Work directly with the client and Client Delivery Teams to ensure progress on their deliverable
  • Must have working knowledge of:
    • SQL
    • SQL Report Services
    • Workflow
    • XML
    • Microsoft Office
    • Technical Documentation

Qualifications

  • Associate or Undergraduate Degree in relevant subject, and/or Technical training or minimum of 5 years of relevant experience
  • Minimum of 5 experience in a Consulting, Implementation, Technical Services or CSM role
  • Ability to build and maintain collaborative relationships with team members and clients
  • Good communication skills – ability to communicate clearly and concisely in both verbal and written mediums
  • Knowledge of Agile work practices
  • Ability to organize own work based on the priorities established

Perks of the Job

Paid Time Off

Health Insurance

401k

Excellent Work/Life Balance

Promote From Within

Promote Diversity

Perks

Interested?! Apply Today!

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