Want to know how to reduce customer service costs and improve customer satisfaction levels all at the same time?
If you are a 3PL and are not using a customer web portal, you are missing a terrific opportunity! Third party logistics’ customers are entrepreneurs who are accustomed to having control of their own operations. While customers have entrusted you to provide warehousing services, they like to have it “their way”. You know how it is: customers call for order updates, inventory status updates, documentation and other reasons and become frustrated when they cannot get results when they need it.
We have the answer. Give them access to your customer portal! It is easy to brand so each user will feel right at home. Each customer will be able to only access their own company’s information and operations and there will be no more need to call….and wait for what they need.
Your 3PL customers will then have access to the information they need at their fingertips, enabling them to be self-sufficient. They can place their own inbound and outbound orders, look up information, view order status, change inventory status, control reporting type and frequency and even book dock appointments, all on their own without a customer service representative!
Think of the tremendous burden that will be lifted from your customer service staff, as well as how this will help to reduce your labor costs. The best part is that customers love being able to work independently on their own operations. The reduction in customer service costs is notable, freeing up your team members to do other valuable work.
Each customer portal takes only minutes to set up and can reflect the customer’s branding for easy identification.
Want to learn more about how you can provide more visibility to your customers?
