Datex Announces New Director of Technical Support, Angie Culp
CLEARWATER, FLA. (PRWEB) APRIL 07, 2023
In business since 1978, award-winning warehousing solutions software developer Datex continues to expand to meet the needs of its growing client base. The WMS technology solutions provider recently reported that Angie Culp has been promoted to the role of Director of Technical Support.
Having previously worked for 25 years in the logistics industry, with 10 years in operations and 15 years in support, Ms. Culp now oversees a team of support technicians and is responsible for ensuring that customers’ daily support tickets are being responded to in a timely and accurate manner. As part of her new role, she is building the infrastructure, reporting, and tools her team will need to provide enhanced support in the years to come. In her 11-month tenure at Datex, Ms. Culp’s previous roles were as a Support Resource and Support Manager.
“It’s been an incredible opportunity to work with a group of experienced and like-minded individuals who come together to deliver an amazing product to our customers. The leadership team and management are hands-on and invested in my success as well as that of the entire team. You don’t always find that, so it’s very appreciated” said Angie Culp.
“Having worked with Angie previously, I can say that we are fortunate to have her leading the support organization for Datex” stated Michael Parmett, the Chief Operating Officer. “Angie brings great process, discipline, and energy to the role, and is helping to significantly improve the customers’ experience with support. Angie has already improved the ticket responsiveness, expanded the team to include global and 24/7 coverage and capabilities, and put into place improved SLA performance visibility.”
In business for over 40 years, Datex provides cutting edge technology solutions for supply chain operations including warehouse management software, mobile computers, and printers as well as EDI and integration services. Renowned for exceptional client care, Datex specializes in white glove concierge services to its clients.