Tier 1 Application Support (Help Desk): Technology Education Not Required

Datex - Clearwater, FL
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Datex

Full Time Position

These days, it seems like everyone wants to work in the tech field. We understand that not every candidate has the experience and education today to get a start in the fast-paced world of technology.

Are you looking for a career in technology but lack the experience and education? Whether you have some or no experience in tech and/or lack a formal education in IT, our company may be willing to give you a chance to enter the tech field. If you have a solid work history, good communication skills, intellectual curiosity and the desire to help others, you may be a good fit for our new program.

If you are willing to learn, we are willing to train.

Our company has been in business for more than 40 years and is a highly successful technology provider to the supply chain industry. As a Microsoft-based software developer with a growing business, we are continually looking to add to our application support team.

Skills

  • Professionalism: the ability to represent our brand, products and clients in a positive business-like manner
  • Effective communication skills: proper grammar, spelling, punctuation, sentence structure, etc.
  • Intellectual curiosity: the interest in helping others to solve problems
  • Ability to be calm and patient when interacting with clients: the ability to endure stressful engagement with clients who may be frustrated while resolving their issues effectively

Responsibilities

  • Day-to-day technical support and timely resolution of basic incident support tickets for problem resolution
  • The assessment and triage of determining if problems should be resolved by Tier 2 or Tier 3 teams
  • Collecting information via conversation with clients using phone/email or chat
  • Accessing and properly documenting knowledgebase articles, company archives and systems
  • Communicating directly with client promptly and appropriately to provide updates
  • Creating a positive, satisfying customer support experience
  • Tracking work assignments
  • Tier 1 Application Support team members who learn and perform well will advance to the next level. Once you have mastered the skills of the Tier 1 Application Support Specialist position, we will train you to develop the skills and knowledge needed to advance to a Tier 2 Application Support Specialist position.

Training

  • Hands-on learning of our software using online learning system and company experts
  • Mentoring by experienced software user on the Application Support team
  • Once the candidate has mastered the software, technical training will ensue. The candidate will be provided with real world support tickets as learning opportunities and will work hand-in-hand with Application Support and software experts to understand SQL, database and operational issues.

Perks of the Job

Discount Plan

Health Insurance

401k

Paid Time Off

Promote From Within

Low Key Business Casual

Excellent Work/Life Balance

Open Space Google-Like Atmosphere

Promote Diversity

Perks

Interested?! Apply Today!

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